Time Frame for New Connection

A distribution company shall provide electric power service to atleast 95% of new connections to its eligible consumers as specified in the Consumer Eligibility Criteria laid down by the Authority pursuant to section 21(2)(b) of the Act in each of the following categories within the time limits specified below from the date of application for new connection, namely

 

Sr. No. Description Time limit ** (Calendar days)
1
 For supply at voltage level up to 400V and load up to 15KW
 30
2
 For supply at voltage level up to 400V and load above 15KW but not exceeding 70KW
53
 
3
 For supply at voltage level up to 400V and load up to 70KW but not exceeding 500KW
73 
4
 For supply at voltage level up to 400V and load up to 500KW but not exceeding 5000KW
106
5
 For supply at voltage level 66KV and above for all loads
496

Explanation

** Time shall be counted from the date of registration of the application for a new connection till such time the consumer is provided the connection.However, the limits of this standard shall not include any time required that is beyond control of the distribution company.