Executive Summary

What is IESCO?

IESCO was formed in 1998 to take over the assets, functions and responsibilities of the erstwhile Islamabad Area Electricity Board, which was then a division of WAPDA.

Scope of Activities/Purpose/what it provides

IESCO's core function is to supply, distribute and sell power (electricity) in the area from Attock to Jhelum, and from the river Indus to River Neelum in Kashmir.

It services 3.2 million consumers directly, but touches the lives of more than 25 mln people living in the 6 districts its services.

IESCO Strategic Vision

Environment & Community Well being

IESCO committed to providing leadership in sustainable development and incorporating sustainability principles and identifying alternative and sustainable courses of action to minimize its environmental impact.

IESCO is committed to creating and promoting an environmentally sustainable and responsible culture and foster continuous improvement in its performance in terms of its environmental footprint.

IESCO is committed to ensuring the health and wellbeing of its staff. It will put in place a comprehensive package of wellbeing measures including occupational health services, an employee assistance programme, a stress management policy and a rolling programme of wellbeing and healthy lifestyle events.

IESCO is committed to providing universal health coverage to its staff and their families and ensuring financial risk protection for healthcare through the most cost effective and transparent measures. IESCO upholds the principles of equity in doing so.


Safety Manual

Consumer Sevice Manual



Written Complaint Resolution Time

Normal Timeline for complaint resolution is 4 weeks except failure of electricity
If there is a delay in resolution for more than 4 weeks, complainant will be intimated about its reason

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