
Islamabad Electric Supply Company
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Vision & Mission Statement
Vision:
To be the most admired public utility in Pakistan, an undisputed leader in the power sector, efficient and profitable.
Mission:
To provide uninterrupted power supply to our customers enabling trade and industry, commerce, educational & social activities to flourish and enrich the lives of our customers.
To be a socially responsible corporate citizen.
To be the most efficient public utility in Pakistan.
To achieve the lowest line losses in the distribution sector.
To be an employer of choice.
To generate profits for our stakeholders.
Core Values:
Merit | Team Work | Efficiency |
Transparency | Safety | Innovation |
Goals:
Ethical Processes & Systems
Transparency and fairness are the principles that guide all our efforts.
Operate the business following the highest ethical and moral standards by making our operations and team members accountable to both our customers and the Company's principles;
Inspire confidence once again in public utilities.
Operational Excellence
Strive to achieve the highest possible standards in day-to-day work and in the quality of the outcomes produced.
Acquire, learn and apply state-of-the-art technology.
Have well-defined SOPs with specific ownerships and accountability.
Customer Focus
Customers are not just a source of revenue they are the lifeblood of our company.
Continuously improve quality of service and responsiveness to maintain a satisfied customer base.
Demonstrating professionalism in all customer dealings and ensuring that all business actions are driven by customer needs.
Improve reliability and efficiency of supply of electricity to the customers.
Be a responsible corporate citizen.
Employee Development
Treat all employees with respect and fairness.
Provide a healthy and safe workplace.
Focus on recruiting, developing and retaining best professionals.
Recognize and reward achievement.
Empower people to maximize their potential and contribution.
Promote open and honest communication.
Fill the competency gaps within the organization.